Shipping Policy

1. Introduction

This Shipping Policy describes how Cinelux delivers lens mounts, adapters, and cinema rigging accessories within the United Kingdom.

Delivery options and costs are confirmed when we accept your order request, before payment.

Cinelux Ltd — info@cine-luxltd.com | +447782 196625.

2. Delivery areas

We deliver to addresses in England, Scotland, Wales, and Northern Ireland unless stated otherwise on the product page.

Islands, Highlands, and remote postcodes may incur surcharges or extended lead times quoted at acceptance.

Deliveries outside the UK (European Union, Switzerland, and worldwide) are available on request: submit your order request as usual and we confirm the exact international shipping cost and lead time by email before any payment is taken. Typical international delivery is 4–8 business days (EU and Switzerland) or 5–10 business days (worldwide) after dispatch, via DHL or an equivalent tracked service. Import duties, VAT/GST, or Swiss VAT (MWST) on international consignments are the recipient’s responsibility and are not included in our prices.

3. Lead times and dispatch

Lead times are estimates in working days (Monday–Friday, excluding public holidays) from order acceptance and cleared payment.

Typical dispatch for in-stock mounts and adapters is shown on product pages; made-to-order items follow the quoted production window.

Peak seasons, weather, or carrier disruption may extend timelines — we will notify you if a significant delay arises.

4. How we deliver

We dispatch from our Bristol workshop: Royal Mail Tracked 24 for small parts; DHL for heavy kits and international consignments.

In-stock mounts typically ship within one to two business days; machined-to-order items follow the quoted lead time on your acceptance email.

Commercial invoices with HS codes are attached for rental-house asset registers on request.

You must provide accurate contact details and delivery instructions for studio or freight-forwarder handoff.

Failed delivery due to incorrect address or nobody available may incur redelivery charges.

Risk of loss passes to you on delivery to your address unless we agree otherwise in writing for trade contracts.

5. Delivery charges

Charges depend on product size, weight, postcode zone, and service level (standard vs room-of-choice).

Charges are shown or emailed before payment. Multiple items on one order may combine into a single delivery fee where possible.

Assembly or installation, where offered, is quoted separately.

6. Tracking and notifications

Where carriers provide tracking, we email the link when your order ships.

You may receive SMS or email day-before or day-of delivery alerts if you supply a mobile number.

It is your responsibility to ensure someone can receive the delivery or provide safe-place instructions where carriers allow.

7. Damaged or missing items in transit

Inspect packages on delivery. Note visible damage on the carrier's paperwork where possible and photograph outer packaging and product.

Report damage or shortages to info@cine-luxltd.com within 48 hours of delivery with photos and your order number.

We will arrange repair, replacement parts, or return per our Returns Policy and carrier claims process.

8. Storage and failed deliveries

If delivery fails, carriers may hold goods at a depot. Additional storage or redelivery fees may apply after their free holding period.

Refusal of delivery without valid cancellation may be treated as a return with applicable charges.

9. Questions

Delivery enquiries: info@cine-luxltd.com quoting your order reference.